Support
Support centre
Email support, answered within 2 business days. Most problems are solved on the first reply when the details below are included.
Installation help
The installer needs administrator rights, and Siemens NX must be closed while it runs. If installation fails, note the exact message shown and send it to us.
Installation stepsLicence activation help
A key only activates on the computer it was issued for. If activation is refused, check that the Machine ID on your Dashboard matches the one you bought for.
Activation walkthroughPayment help
If a payment was taken but no key arrived, use Restore Subscription in the application. Email us your payment reference if that does not resolve it.
Payment questionsUpdate help
Updates are downloaded from the official release channel and verified by SHA-256 before installing. If an update fails, you can always install the latest release manually.
Download the latest releaseNX compatibility help
NX 12.0 is the primary target. Before buying for a different NX version, ask us — we would rather tell you it will not work than sell you a licence you cannot use.
Compatibility tableBackup and transfer help
Save a .key backup as soon as you activate. Transfers keep your expiry date and are done from the Transfer License page in the application.
Backup and transferBefore you write
What to include
Sending these five things with your first message usually saves a day of back-and-forth.
- Your Machine ID, exactly as shown on the Dashboard
- The version of the application, shown at the bottom right of its window
- Your Siemens NX version
- For a payment question: the payment reference or subscription id
- The exact wording of any error message, and what you were doing at the time
Contact details
- Response time
- Typically within 2 business days
- Hours
- Monday to Saturday, 10:00–19:00 IST
We will never ask for these